Let's accept it, accidents happen.
Lifetime Guarantee - Every Johann Wolff is covered from manufacturer defects as long as you own the frame. Simple.
Accident Replacement - Happen to damage or break your frame? No need to stress it - every JW pair of glasses comes with a free replacement in case of a slight mishap that can creep up on us at any time.
To process a claim, please email us at info@johannwolff.com.
FREE Worldwide shipping, 1 business day handling time.
US Orders
Fulfilled via UPS Ground free of charge. Want it quicker? UPS Overnight is available at checkout for $19.99.
Worldwide Orders
Fulfilled via DHL Express, free of charge with Duty & VAT covered. This means there won't be any surprise charges. Average handling time of 2-5 business days depending on location.
Returns
Valid for 30 days from the day the package is received. For more information please refer to our shipping & returns page.