SHIPPING

We offer free shipping within the U.S. and Puerto Rico. All purchases are mailed through UPS Ground unless expedited shipping is requested. Packages will be insured in case of loss or damage. Orders received prior to 3:00 P.M (EST) Monday to Friday are typically fulfilled the same day. All others orders received after the given times, will be handled the next business day. UPS Next Day Air is offered at $19.99.

 INTERNATIONAL SHIPPING

We offer worldwide international shipping. All orders placed outside the U.S are shipped via DHL Express with an average transit time of 2 business days. Since each country has its own customs office, we are not responsible for delays caused by their handling time. Any Duties and VAT fees associated with the shipment will be covered.

Possible international shipping methods & flat-rate fees include:

Canada & Mexico (DHL Express) = $14.99

Intl. Shipping (Worldwide) = $29.99

Once your order is dispatched, we will be sending you a confirmation email that will include tracking and the expected delivery date.

RETURN & EXCHANGE POLICY

In the case of return or exchange, please contact at info@johannwolff.com with the order number within 14 days of receiving your frame. Returns/exchanges are free of any cost unless it's an international return. 

Once the return is received and has passed inspection,  a credit will be automatically applied to the original payment method within 5 business days max.