We offer free shipping within the U.S. and Puerto Rico. All purchases are mailed through USPS Priority Mail unless expedited shipping is requested. Packages will be insured in case of loss or damage. Orders received prior to 3:00 P.M (EST) Monday to Friday are typically fulfilled the same day. All others orders received after the given times, will be handled the next business day. Express (1 day) shipping is also offered for an additional $25.00 and will be fulfilled via FedEx or UPS. If you have a preferred shipping method we are open to accommodations.
We offer worldwide international shipping. All orders placed outside the U.S are shipped via DHL Express with an average transit time of 2 business days. Since each Country has their own Customs we are not responsible for delays caused by their handling time. Duties and VAT fees, if any will be already covered by Johann Wolff. We will do our best to provide the most accurate information so it's processed as efficient as possible.
Possible international shipping methods & flat-rate fees include:
Canada & Mexico (DHL Express) = $25
Intl. Shipping (Worldwide) = $35
Once your order is dispatched, we will be sending you a confirmation email which will include tracking as well as the expected delivery date.
RETURN & EXCHANGE POLICY
In the case of return or exchange, please contact at firstname.lastname@example.org with the order number within 14 days of receiving your frame. Returns/exchanges are free of any cost unless it's an international return.
Once the return is received and has passed inspection, a credit will be automatically applied to the original payment method within 5 business days max.